Privacy Policy
PRIVACY POLICY
This
privacy policy sets out how our restaurants uses and protects any
information that you give to us, when you use our restaurants, websites,
the apps or other services offered by Restaurants.
Our restaurant is committed to ensuring that
your privacy is protected. Should we ask you to provide certain information by
which you can be identified, then you can be assured that it will only be used
in accordance with this privacy policy.
we may change this policy from time to time by
updating this page. You should check this page fromtime to time to ensure that
you are happy with any changes. This privacy policy is effective from 20-09-2022.
What we collect,
We may collect the following information:
– name,
– contact information including email address
– demographic information such as postcode, visit
history,
–
other information relevant to customer surveys and/or offers,
– CCTV footage from within our restaurants, if installed,
What we do with the information we gather
We require this information to understand your
needs, to continually improve the service we offer and, in particular, for the
following reasons:
– for internal recordkeeping, account creation and
maintenance, registering your card, recording and updating your points and
rewards balances and processing table and event reservations if applied.
– to send promotional emails about new products,
events special offers or other information which we think you may find
interesting using the email address which you have provided or to notify you
about changes or updates to any of our services
– from time to time, we may also use your
information to contact you.We may contact you by email, phone or mail.
– to process orders for collection and/or delivery
where we provide takeaway services
– to respond to any correspondence from you, to
investigate complaints, queries, safety or security incidents to ensure we
provide the best customer service and for any training purposes
– to provide essential detection and prevention of
fraud, theft and other criminal activities and to comply with our legal,
regulatory and compliance obligations
The law allows us to collect and use the
information set out above for a number of reasons, including:
with your consent
to perform our contracts with you
Legal compliance
Sometimes we don’t have a choice, we are legally
obliged to collect and share information, for example in relation to fraud or
criminal activity
legitimate interest – where we need to use your
data as part of the running of our business to provide our excellent services
and we will do this in a way that does not materially impact any of your
rights, freedoms or interests.
We won’t keep your personal information for longer
than is necessary for legitimate business purposes or than is required by law.
When required to do so we will always ensure the data retained and, where
applicable, shared, is always proportionate and limited to what is necessary.
During
the Coronavirus recovery period, we may be asked by the appropriate
Government(s) to retain certain personal information for designated periods of
time to aid track and trace capabilities. We may be required to share this
information, where legally obliged. We will delete this information at the end
of the designated time periods.
It’s easy to opt-out
With each marketing communication you receive from
Individual Restaurants, you will be given the opportunity to opt-out of
receiving future communications. But you can choose to opt-out at any time,
that’s easy too. Simply contact us and we’ll take care of the rest. Just be
aware that it may take up to 3 days for all of our systems to be updated.
Sharing your information
We may, on occasion, send you promotional
information about third parties which we think you may find interesting but as
a rule, we do not, and will not, sell any of your personal data to any third
party or allow them to use it for marketing purposes.
However, as an essential part of being able to
provide our services to you, we may use your data within our restaurant group
of companies and we may share your data with the following categories of
companies::
companies that provide the services and support
needed to run our restaurants, websites, the Club Individual App, our
reservation system, including payment service providers
law enforcement, cybersecurity companies, fraud
prevention and crime reduction agencies, so we can help tackle fraud and
criminal activity and to determine risk to customer accounts. We may also
receive information from these bodies and use it to keep our customers and
employees safe online and in our restaurants
companies approved by you, such as social media
sites (if you choose to link your accounts to us)
We may also be required to disclose your personal
data to the police or other enforcement, regulatory or Government body upon a
valid request to do so. These requests are assessed on a case-by-case basis and
we’ll always take your privacy into consideration before sharing.
Security and protecting your data outside the EEA
We are committed to ensuring that your information
is secure. In order to prevent unauthorised access or disclosure, we have put
in place suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online or store offline.
Sometimes, in order to provide our services, we may
need to share your personal data with third parties and suppliers outside the
European Economic Area.
If we do, we have procedures in place to ensure
your data receives the same standard of protection it gets inside the EEA. For
example, our contracts with third parties stipulate the standards they must
follow at all times. This means any transfer of your personal data will follow
applicable laws, and we’ll treat the information under the guiding principles
of this privacy policy.
How we use cookies
A cookie is a small file that asks permission to be
placed on your computer’s hard drive. Once you agree, the file is added and the
cookie helps analyse web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual. The
web application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages
are being used. This helps us analyse data about webpage traffic and improve
our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from
the system.
Overall, cookies help us provide you with a better
website by enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any information
about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of
interest. However, once you have used these links to leave our site, you should
note that we do not have any control over that other website. Therefore, we
cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.
Controlling your personal information
You have the right to request:
access to the personal data we hold about you, free
of charge in most cases
the correction of your personal data when
incorrect, out of date or incomplete
that we stop using your personal data for direct
marketing
that we stop any consent-based processing of your
personal data if you withdraw that consent
that we delete your data, or stop processing it or
collecting it, in some circumstances
that we transfer or port elements of your data
either to you or another service provider
You can contact us to request to exercise these
rights at any time as follows:
To ask for your information to be updated,
We want to provide the best service to you, so
we’ll act on your requests where we can. But, sometimes, we may not be able to
or may not be required to. If we choose not to action your request, we’ll
explain the reasons for our refusal.
Withdrawing consent:
Whenever you give us your consent to use your
personal data, you have the right to change your mind at any time and withdraw
that consent. The easiest way to withdraw is to contact us using the above
details. Lots of the uses of your information set out in this privacy policy
are not based on your consent and therefore, we may continue to use your data,
where we are legally allowed to.
Where we rely on our legitimate interest:
In cases where we are processing your personal data
on the basis of our legitimate interest, you can ask us to stop for reasons
connected to your individual situation.
We will then do so, unless we believe we have a
legitimate overriding reason to continue processing your personal data. If we
choose not to action your request, we’ll explain the reasons for our refusal.
Information Commissioner’s Office:
We’re always happy to help you with any issues you
may have. If we are unable to resolve any concerns, you can visit the
Information Commissioner’s Office at www.ico.org.uk.
Contact us
If you have any questions, comments or requests
regarding our privacy policy, please don’t hesitate to contact by just giving
our customer services team a call on the number provided. Calls may be recorded
and used for training and legal purposes.